Frequently Asked Questions
Do we require a deposit when booking a party?
Yes – we take a £50.00 deposit on the time of booking your childs party – this is non-refundable.
Will I receive a refund for children who don’t turn up on the day?
Once numbers have been confirmed 5 days prior to the party date we are unable to refund for ‘no-shows’. However we will be happy to provide you with a free entrance pass for each child who cannot attend on the day.
What time should we arrive?
Please arrive just 10 minutes before the party start time to ensure you are there to greet your guests.
Can we stay in the play centre when the party has finished?
If you or any of your guests wish to play for longer you would need to be re-admitted and pay the relevant admission price.
Can we bring our own Birthday Cake?
Yes, you are more than welcome to do this and your party host will arrange for this to be cut for you. Don’t forget the candles, but please do not bring sparkler type candles due to H&S.
Can we bring our own party bags?
Yes, please hand these to your party host on arrival who will hand them out at the end of the party.
Can you cater for specific dietary requirements?
Yes, no problem at all – just advise us of their requirements when making the booking.
Can we arrange our own entertainer?
No, we do not allow entertainers into Little Pipers play centre unless we have references and relevant security checks carried out by our management. If these can be obtained within the required time frame then we will be happy to allow this.
For all other questions please feel free to call us or contact us.